Last Updated: January 15, 2024
At Martfusion, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a hassle-free return policy to ensure your peace of mind.
30-Day Return Window: You have 30 days from the date of delivery to return your items for a full refund or exchange.
To be eligible for a return, your item must meet the following conditions:
The following items cannot be returned:
Follow these simple steps to initiate a return:
Email us at returns@flexfit.pk or call +92 300 1234567 within 30 days of delivery
Receive your Return Authorization (RA) number and return shipping label
Securely pack the item with all original tags and packaging
Drop off the package at any designated courier location
Once received and inspected, your refund will be processed within 5-7 business days
We offer the following refund options:
| Refund Method | Processing Time | Notes |
|---|---|---|
| Original Payment Method | 5-7 business days | Refund to JazzCash or EasyPaisa account used for purchase |
| Store Credit | 1-2 business days | Receive 10% bonus credit for future purchases |
| Exchange | 3-5 business days | Exchange for different size or product |
Need a different size or color? We make exchanges easy:
Received a damaged or defective item? We're here to help:
Returning a gift? No problem!
Here's what to expect after we receive your return:
You'll receive an email confirmation once your refund is processed.
Our customer service team is here to assist you:
Email: returns@flexfit.pk
Phone: +92 300 1234567 (Mon-Sat, 9AM-8PM)
WhatsApp: +92 300 1234567